When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.
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I prefer to complain in person as far as possible. Because I strongly believe that face to face communication is always better and most effective. Face-to-face communication remains one of the fundamental needs to business success. Consistent, daily face-to-face communication promotes more than just good feelings; it also promotes effective and collaborative teamwork.” However whether to complain in person or by writing shall largely depend upon the distance of vendor’s location from our location. Should the distance be too large involving lot of time and cost of journey, it is wiser to either talk on telephone or send an email.
Furthermore face to face or by writing shall also depend upon the cost of product or service. The product may be like a mixer, camera, washing machine, or a refrigerator other way round the product may be an automobile and alike, furthermore it could be huge Power Generation Turbines, High Tension Electrical Panels or Control Panels with Switch Gears and alike involving a huge capital. For those products and services involving large capital costs it is preferable to meet and negotiate about any shortcomings or complaints rather than tossing with papers and delaying the project. On the other hand for items of domestic day to day use from local nearby vendors meet and sort out would be better depending upon the distance criteria.
In conclusion, face-to-face communication has worked for millions of years. The best communication occurs when a speaker and a listener are in the same room. “Eye contact, facial expressions, body movements, space, time, distance, appearance—all these nonverbal clues influence the way the message is interpreted, by the receiver. However it shall depend upon the distance and cost criteria as mentioned in above paragraphs. Nonetheless Face to face is preferable.
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