Do you agree or disagree with the following statement? Businesses should do anything they can to make a profit. Use specific reasons and examples to support your position.
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I do not agree with the statement that businesses should do anything they can to make a profit. No doubt a company or business may expand its scope by way of expansion, diversification, newer project, augmentation, mergers etc; in order to increase its turnover and thereby enhance proceeds, but a company or business can in no way do anything at the cost of quality of their products and service to customers.
Primarily every company or business must have its “Quality Policy” well defined and documented. Said policy must be made known to the customers by displaying the same at a location of rich visibility in company’s premises. Every business or company must strictly adhere to said quality policy.
Now a day there is tremendous competition in business. At the same time equal amount of advancement is seen in technology too. Companies come out with various attractions to get more and more clients. The brightest example is that of cell phone manufactures and communication service providers. A cell phone has variety of changeable musical ring tones and hello tunes. A cell phone can be used as a camera, sound recorder, calculator, stop watch, message sender and receiver, email sender and receiver and it can also be used as a personal computer with gigantic storing capacity and memory. Likewise all other businesses e.g. hospitality, airlines, medical care etc now provide variety of very attractive product and service. In a way world over now, sellers monopoly has ended. Now it is buyers market and not sellers market.
In conclusion to be in business, now the companies cannot do whatever they like to increase the profit. Now for the companies, only customer satisfaction is not enough, they have to strive for the customer delight.
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